Clear billing, no surprises.

1. Scope & Overview

This Payment Policy explains how Sync2Web ("we", "us", "our") bills for software development, automation, AI, web, and related professional services. It applies once you accept a proposal, statement of work (SOW), or invoice from us.

Project-specific payment terms in your signed agreement take precedence over this page where they differ. This policy is meant to set clear expectations before and during an engagement.

2. Accepted Payment Methods

Online payments are processed securely through Razorpay, our primary payment gateway. Available options depend on your country and project type:

• Razorpay — cards, UPI, net banking, and wallets via secure payment links on your invoice (our default for online checkout).
• Bank transfer (NEFT / RTGS / IMPS / wire) — for larger invoices or when agreed in your contract.

Card and UPI payments are handled by Razorpay; we do not store your full card or UPI credentials on our servers. We do not accept cash. We never ask for payment over unofficial channels — always verify invoice details with official@sync2web.com before sending funds.

3. Invoicing & Billing

• Invoices are sent to the billing contact on your account by email (PDF and/or a Razorpay payment link).
• Each invoice lists the project name, billing period or milestone, amount, due date, and payment instructions.
• Unless stated otherwise, quotes are exclusive of applicable taxes (GST/VAT). Tax line items appear on the invoice where required.
• You are responsible for providing accurate billing name, address, tax IDs (GSTIN, VAT, etc.), and purchase order numbers before we issue tax invoices.

4. Deposits & Milestone Payments

Most engagements use a structured payment schedule aligned to delivery:

• Kickoff deposit — typically 30–50% before work begins, unless agreed otherwise in writing.
• Milestone payments — tied to agreed deliverables (design sign-off, MVP, staging release, go-live, etc.).
• Final balance — due on delivery, handover, or within the net terms on your invoice.

We do not start billable production work until the kickoff deposit clears, unless explicitly waived in a signed SOW. Scope changes may require a change order and adjusted milestone amounts.

5. Currency & Taxes

• Invoices are issued in INR for India-based clients or USD / EUR / GBP for international clients, as stated on your proposal.
• Indian clients: GST is applied per applicable law when we are registered and the service qualifies as taxable.
• International clients: you are responsible for any withholding tax, import duties, or local taxes unless we agree otherwise in writing.
• Currency conversion fees charged by your bank or payment provider are your responsibility.

6. Payment Timing

Unless your contract states otherwise:

• Standard net terms are Net 7 from invoice date for milestone and final invoices.
• Kickoff deposits are due within 3 business days of invoice issue to reserve capacity.
• Work may pause if a milestone payment is overdue by more than 7 days after reminder.
• Deliverables, credentials, and production deployments may be withheld until outstanding invoices are settled.

7. Late Payments

If an invoice remains unpaid after the due date:

• We send reminder notices to your billing contact.
• Active development, support, and hosting handovers may pause until payment is received.
• Late fees of 1.5% per month (or the maximum allowed by law, if lower) may apply after 14 days overdue.
• You remain responsible for reasonable collection costs where permitted by law.

If you anticipate a delay, contact us early — we prefer resolving cash-flow issues collaboratively when possible.

8. Refunds & Cancellations

• Kickoff deposits are non-refundable once discovery, planning, or production work has started, except where required by law or explicitly stated in your SOW.
• Milestone payments for completed and accepted deliverables are non-refundable.
• If you cancel before work begins, we may refund the deposit minus any non-recoverable third-party costs already incurred.
• If we cancel for reasons within our control before delivery, we refund unearned prepaid amounts for undelivered scope.

Refund requests must be emailed to official@sync2web.com with invoice number and reason. Approved refunds are processed through Razorpay or the original payment method within 14 business days, per Razorpay and bank processing timelines.

9. Retainers & Subscriptions

Ongoing support, maintenance, and retainer plans are billed in advance on a monthly or quarterly cycle unless agreed otherwise.

• Retainer hours or support credits expire per the plan terms stated on your agreement.
• Unused hours do not roll over unless explicitly included in your plan.
• Retainers renew automatically until cancelled with 15 days' written notice before the next billing date.
• We may adjust retainer rates with 30 days' notice for renewals.

10. Disputes & Chargebacks

If you disagree with an invoice, contact us within 7 days of receipt. We will review line items, timesheets, or deliverable logs with you in good faith.

Filing a chargeback or payment reversal without first contacting us may result in suspension of services and recovery of fees associated with the dispute. Fraudulent chargebacks will be pursued to the extent permitted by law.

11. International Clients

Sync2Web is a remote-first studio serving clients worldwide. Indian clients typically pay via Razorpay (UPI, cards, net banking) or domestic bank transfer. International clients may use Wise or wire transfer — SWIFT/IBAN details are provided on your invoice when applicable.

• Ensure your bank includes the invoice reference in the transfer memo.
• We are not responsible for delays caused by intermediary banks or incorrect transfer details.
• Services are deemed paid when funds clear in our account, not when initiated.

12. Contact

For billing, invoicing, or payment questions:

• Email — official@sync2web.com (subject: Billing)
• WhatsApp — https://wa.me/918218254624
• Phone — +91 8218254624